Help & support

Try resetting your password first. If the reset email never arrives, check your spam folder for messages from [email protected]. Still stuck? Email [email protected] with the email address on the account and we'll unblock you manually.

After signup we send a confirmation link to your inbox from [email protected]. Click the link in that email. If you missed it, sign in and tap Resend on the banner at the top of any page.

Sign in, open Account from the sidebar, and use Change email. We send a confirmation link to the new address — only after you click it does the change take effect.

Two charges, both pro-rated:

• Storage — $62/month or $700/year per 5 GB bucket. Charged when the subscription expires.
• Active ambassadors — $0.09 per ambassador with 15+ days of activity in the last 30. Billed on the 1st and 15th of each month.

If the ambassador total for a billing cycle is below $5 we accumulate it and bill it next cycle, so we never charge your card for a tiny amount.

We accept Visa, Mastercard, and American Express (AMEX). Any of the three works for both storage and ambassador-activity charges. Cards are processed through Paystack; we never see or store your full card number.

Sign in, open Billing & storage, then tap Update card. We use Paystack for card handling — your card details never touch our servers, only Paystack's PCI-compliant vault. Same three brands apply on update: Visa, Mastercard, or AMEX.

You'll see a red banner at the top of every admin page and get an email from [email protected]. You have a 4-day grace window to update your card before the bucket goes read-only. Read-only means you can still view and delete content, just not upload new artefacts. We never delete your data — even past the grace window — until you explicitly request deletion.

An artefact is one piece of content you've prepared for ambassadors to share — an image, video, text post, or a carousel mixing all three. You upload it once with the exact caption / platforms / classes it's meant for, and ambassadors share it as-is on their own channels.

Individual files: 200 MB each. Total per bucket: limited only by your storage tier (5 GB increments). Storage usage is shown live in the topbar so you always know where you stand.

Open the artefact, tap the three-dot menu, choose Delete. It's soft-deleted for 30 days before permanent removal, so you can recover it if you change your mind. Ambassadors who've already shared it won't see new sharing pop up after deletion.

Open Invite links, create a link (you can cap how many people use it), and share the link via WhatsApp / Slack / email. Anyone who taps the link, signs up, and confirms their email becomes an ambassador in your brand. You can also classify them by adding the relevant classes to the link itself.

Yes. One person → one account → many brands. They get a unified inbox of shareable artefacts from every brand they're an ambassador of.

Open Ambassadors, pick the person, tap the kebab menu and choose Remove. They lose access to your bucket immediately and the email goes from [email protected].

Object storage runs on Cloudflare R2 (artefacts, logos), database is managed PostgreSQL in the EU/Africa region. Backups run nightly with 30-day retention. See the privacy notice for the full picture.

Sign in, open Account, tap Delete account. We soft-delete for 30 days — sign in any time inside that window and the account is restored automatically. After 30 days the row is permanently purged. For a faster purge, email [email protected].

If you're trying to delete a brand (not your personal account), see How do I delete my brand? below — brands run on a different 14-day cancellation window so co-admins can step in.

Sign in, switch to the brand, open Brand, tap Delete brand. We hold the brand in a 14-day cancellation window — any admin can cancel during that time. After the window passes the brand is soft-deleted; a further 30-day retention period elapses before the bucket and all artefacts are permanently erased.